Trusted guidance answering your questions with clarity, care, and expertise.
At Prime Healthcare Services, we understand that navigating behavioral health care can raise many questions, especially if you’re seeking support for the first time. We’ve compiled this FAQ page to provide clear, helpful information about our services, appointment process, insurance options, and more. Whether you’re a new client or returning for continued care, we aim to make your experience as smooth, informed, and supportive as possible.
What types of behavioral health services do you offer?
We provide various services, including behavioral healthcare, psychiatric evaluation and medication management, substance use counseling, diagnostic evaluations, and support for various mental health conditions.
Do you treat both children and adults?
Yes, we offer services for individuals of all ages, including children, adolescents, adults, and seniors. Treatment plans are tailored to each age group’s unique needs.
What conditions do you treat?
We support clients experiencing anxiety, depression, bipolar disorder, PTSD, OCD, ADHD, substance use disorders, and other behavioral health conditions.
Are your services confidential?
Absolutely. We follow all HIPAA regulations and maintain strict confidentiality to protect your privacy at every step of your care.
What if I don’t have insurance?
We offer self-pay options and can work with you to create an affordable care plan. Reach out to our billing department for details.
Will I know the cost of services upfront?
Yes. During your initial consultation, we will review service costs, co-pays, and payment options with complete transparency.
How do I schedule an appointment?
You can schedule an appointment online through our Schedule an Assessment page or call our office directly. Depending on availability, walk-ins may be accommodated.
What should I bring to my first appointment?
Please bring a valid ID, insurance card (if applicable), a list of current medications, and any previous mental health records that may be helpful.
What happens during the first visit?
Your first visit will typically include a confidential intake interview, diagnostic evaluation, and a discussion about your treatment goals and next steps.
How long do appointments last?
Initial evaluations typically last 60–90 minutes. Depending on your needs, follow-up visits or therapy sessions may last 30–60 minutes.
Can I refer a friend or family member?
Yes! You can submit a referral through our Send Your Referrals page. We welcome referrals from individuals, families, and healthcare providers.
How can I send feedback about my experience?
Your feedback is valuable to us. Please share your thoughts through the Send Us Your Feedback form.
Begin Your Path Forward!
Reclaim your peace of mind with compassionate, evidence-based behavioral health support tailored to your needs. Contact us today to speak with our care team and begin your path to healing.